FAQ’s

Are all the Sapphires Natural?

All the Sapphires on this website are Natural Sapphires.
With the gold jewellery, all the Australian sapphires are mined on the Sapphire Gemfields, Qld. The Australian Sapphires in this jewellery are selected AAA first grade gems with excellent colour and clarity. The gems are then facetted into beautiful gems by Jane Taylor.

With the Silver Jewellery, all the Australian Sapphires are mined on the Sapphire Gemfields, Qld and cut in Thailand.

In the Exotic Gems, all the Sapphires are Natural and Mined in Madagascar. The selected rough is AAA First Grade rated.

Is the Gold Jewellery, real gold?

All the gold is real,(ie: not Gold Plated) and all Jewellery is stamped.

We use 9ct, 14ct and 18ct. 9ct is the least expensive but we enjoy working with 14 and 18ct.

Where is the Jewellery Made?

The Gold Sapphire Jewellery is 100% made in Australia.
The design team consist of ourselves and three talented Jewellers to produce quality, creative and beautiful Australian Sapphire Jewellery.

The Silver Jewellery is made in Thailand. To be competitive and enjoy sales, the less expensive range of Australian Sapphire in silver consists of selected pieces and manufactured in Thailand.

How much does it cost for resizing rings?

The gold rings are resized free within 4 sizes of stated size. The silver jewellery costs $20 for resizing up to 4 sizes from stated size.
(Please enquire as other sizes may be available).

Gift Buying: Is the Jewellery boxed when delivered?

All the jewellery comes in a Quality Jewellery Box.
You can purchase that Special Gift – have it gift wrapped with a personalised gift card from you – and posted to your choice of address.

The Shopping Process.

When you decide to buy something, simply click on ‘Add to cart‘.
While you continue shopping you can click on ‘View Cart‘ or ‘Checkout’ link at any time to view the contents of your shopping cart.

If you have a specific request or require further information:
email us at rubyvaleholiday@bigond.com or
phone (07) 49854518 7 Days a week 9am – 5pm.

About Online Payments.

The payment is routed through our online portal at ‘Secure Pay’ using 128bit SSL security Certificate. SSL is the industry standard for the transmission of credit card details. Your information is encrypted before being sent over the Internet.

To check on an order.

Give us a call: (07) 49854518 9am-5pm 7 days a week or
Email: rubyvaleholiday@bigond.com

Delivery.

We Insure all parcels and send by Registered Post.
Approx 3-10 working days for delivery subject to stock availability and destination.
If the Ring is to be resized there may be a delay in delivery of up to 3 days.

Our Guarantee.

Easy return service for online purchases. Exchange or refund within 14 days of receipt of delivery if they are in perfect condition and in original packaging. Start by sending us an email or call us direct.
Please note that we do not refund the cost of delivery except if your return is the result of an error made by Taylors Fine Sapphires

We hope you enjoy your shopping experience with us.

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