FAQ’s

Are all the Sapphires Natural?

All the Sapphires on this website are Natural Sapphires.

All the Australian Sapphires are mined on the Sapphire Gemfields, Qld. The Australian Sapphires in this Jewellery are selected AAA first grade gems with excellent colour and clarity. The gems are then faceted into beautiful gems by Jane Taylor.

In the Exotic Gems, all the Sapphires are Natural. The selected rough is AAA First Grade rated.

Is the Gold Jewellery, real gold?

All the gold is solid,(ie: not Gold Plated) and all Jewellery is stamped. We use 9ct, 14ct and 18ct. 9ct is the least expensive but we enjoy working with 14ct and 18ct.  We use yellow, white and rose gold.

Where is the Jewellery Made?

The Gold Sapphire Jewellery is 100% made in Australia.
The design team consist of ourselves and three talented Jewellers to produce quality, creative and beautiful Australian Sapphire Jewellery.

How much does it cost for resizing rings?

The gold rings are resized free within 4 sizes of stated size.
(Please enquire as other sizes may be available).

Gift Buying: Is the Jewellery boxed when delivered?

All the jewellery comes in a Quality Jewellery Box. With a Jewellery Certificate.
You can purchase that Special Gift – have it gift wrapped with a personalised gift card from you – and posted to your choice of address.

The Shopping Process.

When you decide to buy something, simply click on ‘Add to cart‘.
While you continue shopping you can click on ‘View Cart‘ or ‘Checkout’ link at any time to view the contents of your shopping cart.

After we post the parcel – we send you an email with tracking number through Australia Post. You can then see exactly when your parcel will be delivered.

If you have a specific request or requre further information:
email us at rubyvaleholiday@bigond.com or
phone (07) 49854518    7 Days a week 9am – 5pm.

About Online Payments.

We use Paypal as a fast easy to use secure payment system. You do not need a Paypal Account – you can use Paypal as a one-off payment with your card. Or you can pay by direct deposit but Jewellery will not be posted till funds have cleared.

To check on an order.

Give us a call: (07) 49854518 9am-5pm 7 days a week or
Email: rubyvaleholiday@bigond.com

Delivery.

We Insure all parcels and send by Express Post – you will have to sign for the parcel.
Approx 3-10 working days for delivery subject to stock availability and destination.
If the Ring is to be resized there may be a delay in delivery of up to 3 days.

Our Guarantee.

Easy return service for online purchases. Exchange or refund within 14 days of receipt of delivery if they are in perfect condition and in original packaging. Start by sending us an email or call us direct.
Please note that we do not refund the cost of delivery except if your return is the result of an error made by Taylors Fine Sapphires

We hope you enjoy your shopping experience with us.

3 Responses to “FAQ’s”

  1. Linda 15/12/2019 at 9:46 pm Permalink

    I was lucky enough to meet Jane at the gemfest and I am now the proud owner of a gorgeous green sapphire and diamond ring. Thanks to Michael and Jane for their talent in finding the stone through to designing and producing the ring. It is very special and arrived in perfect order and I cannot take my eyes off of it . Everyone comments on it , it is truely beautiful.
    Linda

  2. Fiona Scott 18/04/2020 at 11:37 am Permalink

    How do I determine what size of ring I need?

    • Michael Taylor 18/04/2020 at 5:48 pm Permalink

      Hello Fiona, The easiest way normally is to visit a Jewellers shop and they will have a ring sizer. Ring Sizing is either a number or letter eg a ‘7’ is an ‘N1/2’. Unfortunately at the moment not all jewellery shops are open – if there are none open around you I can send you some ring sizers in the mail. We have been asking if I send them to you with an envelope and postage that you will then mail to the next person. You can then try on and know your ring size. If there is a particular ring you like we would put it on hold whilst you find your ring size. Hope this helpful Cheers Jane

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