FAQs

Are all the Sapphires Natural?

All the Sapphires on this website are Natural Sapphires.

All the Australian Sapphires are mined on the Sapphire Gemfields, Qld. The Australian Sapphires in this Jewellery are selected AAA first grade gems with excellent colour and clarity. The gems are then faceted into beautiful gems by Jane Taylor.

In the Exotic Gems, all the Sapphires are Natural. The selected rough is AAA First Grade rated.

Is the Gold Jewellery, real gold?

All the gold is solid ie: not Gold Plated and all Jewellery is stamped. We use 9ct, 14ct and 18ct. 9ct is the least expensive but we enjoy working with 14ct and 18ct. We use yellow, white and rose gold.

Where is the Jewellery Made?

The Gold Sapphire Jewellery is 100% made in Australia.

The design team consist of ourselves and three talented Jewellers to produce quality, creative and beautiful Australian Sapphire Jewellery.

How much does it cost for resizing rings?

The Gold Rings are resized free but conditions apply to available sizing. Please send a message.

Gift Buying: Is the Jewellery boxed when delivered?

All the jewellery comes in a Quality Jewellery Box. With a Jewellery Certificate.

You can purchase that Special Gift – have it gift wrapped with a personalised gift card from you – and posted to your choice of address.

The Shopping Process.

When you decide to buy something, simply click on ‘Add to cart‘.
While you continue shopping you can click on ‘View Cart‘ or ‘Checkout’ link at any time to view the contents of your shopping cart.

After we Express Post the parcel – we send you an email with tracking number through Australia Post. You can then see exactly when your parcel will be delivered.

If you have a specific request or require further information:
email us at rubyvaleholiday@bigpond.com or phone (07) 49854 518    7 Days a week 9am – 5pm.

About Online Payments.

We use Paypal as a fast easy to use secure payment system. You do not need a Paypal Account – you can use Paypal as a one-off payment with your card. Or you can pay by direct deposit but Jewellery will not be posted till funds have cleared.

AFTERPAY

Afterpay are payment methods available at www.rubyvalesapphires.com.au and in our shop in Rubyvale Qld. Afterpay  set the terms, conditions and spend limit of this payment method should you choose to use it. Our regular instore and online sales policies apply to these purchases. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729

To check on an order.

Give us a call: (07) 49854518 9am-5pm 7 days a week or
Email: rubyvaleholiday@bigpond.com

Delivery.

We Insure all parcels and send by Express Post – you will have to sign / show ID for the parcel. Approx 3-6 working days for delivery subject to Ring resizing and destination. If the Ring is to be resized we can generally do same day as purchase depending on time of purchase as well.

Our Guarantee.

Easy return service for online purchases. Exchange or refund within 14 days of receipt of delivery if they are in perfect condition and in original packaging.  This includes the Jewellery; Jewellery Certificate and any cleaning cloths, gifts or extras in the package. Start by sending us an email or call us direct.

For Afterpay Refunds: The refund will be minus the Afterpay Fee as this is not refunded from Afterpay to us.  Unless the refund is due to an error made by Taylors Fine Sapphires then you will receive a Full refund.

Please note that we do not refund the cost of delivery  / return postage except if your return is the result of an error made by Taylors Fine Sapphires.

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